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Terms & Conditions

Payments & Orders

Mathews & Co. Printing and Embroidery LLC™ accepts Apple Pay, Credit or Debit Card, Zelle and PayPal payments and is authorized to accept payments and taxes in the State of Texas.

  • PLEASE REVIEW your detailed invoice before making your payment, making sure that everything is correct.

  • Unpaid invoices will be terminated after 72 hours.

  • Digitized logos, designs, mockups and thread must be confirmed prior to order being started.

  • For all graphic design and website services, a detailed questionnaire will be emailed after booking. Work begins once your completed questionnaire, required payment, and project materials are received. Completion dates are subject to availability.

  • If you should send any items to our warehouse, your items will be inspected upon arrival and all stains, holes and any other flaws will be reported. We are not responsible for any damaged goods that were not provided by our company.

Shipping & Delivery

  • ​Once your order is complete you will receive shipping confirmation via the email address you provided.

  • Mathews & Co. Printing and Embroidery LLC™ is not responsible for USPS or UPS shipping delays due to holidays, pandemics or natural disasters.

  • All Shipping fees are calculated by weight and customer's shipping address.

  • The Delivery fee is $30 if your order is being delivered to the following cities: Houston, Katy, Richmond, Rosenberg, Sugarland, Missouri City, Pearland, Humble and Spring. Any city surrounding Houston that is not listed will be shipped.

  • Pickup from our warehouse is free of charge.

Refund Policy

  • Full refunds are only eligible within 24 hours of payment.

  • Fees for services such as Design Fees, Redraw Fees, Digitizing Fees, Expedited Order Fees, eBooks and Digital Products are non-refundable.

  • Orders and Designs that go beyond the turnaround time communicated are eligible for a maximum of 25% refund should the customer find a reasonable error.

  • The 3 day complaint period begins after delivery confirmation.

    • Any misspellings or sizing errors will be accommodated.

    • Returns are valid with 48 hours of return label being printed. If your packaged is not shipped back within the 48 hour time period, your return and the label will be null and void and you will be responsible for returning your items at your expense.

    • These returns must be made within 7 days.

  • Mathews & Co. Printing and Embroidery LLC™ has the right to refund payments and refuse service at will and discretion. 

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