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Terms & Conditions

Payments & Orders

Mathews & Co. Printing and Embroidery LLC™ accepts Apple Pay, Credit or Debit Card and PayPal payments and is authorized to accept payments and taxes in the State of Texas.

  • PLEASE REVIEW your detailed invoice before making your payment, making sure that everything is correct.

  • Unpaid invoices will be terminated after 72 hours.

  • Digitized logos, mockups, thread, ink and other options must be confirmed prior to order being started.

  • If you should send any items to our warehouse, your items will be inspected upon arrival and all stains, holes and any other flaws will be reported. We are not responsible for any damaged goods that were not provided by our company.

Shipping & Delivery

  • ​Once your order is complete you will receive shipping confirmation via the email address you provided.

  • Mathews & Co. Printing and Embroidery LLC™ is not responsible for USPS or UPS shipping delays due to holidays, pandemics or natural disasters.

  • All shipping fees are calculated by weight and customer's shipping address state.

  • The Pick-up and/or Delivery fee is $30 if your order is being delivered to the following cities: Houston, Katy, Richmond, Rosenberg, Sugarland, Missouri City, Pearland, Humble and Spring. Any city surrounding Houston that is not listed will be shipped.

Refund Policy

  • Full refunds are only eligible within 24 hours of payment.

  • Fees for services such as Design Fees, Redraw Fees, Digitizing Fees, Expedited Order Fees, eBooks and Digital Products are non-refundable.

  • The 3 day complaint period begins after delivery confirmation.

    • Any misspellings or sizing errors will be accommodated.

    • Returns are valid with 48 hours of return label being printed. If your packaged is not shipped back within the 48 hour time period, your return and the label will be null and void and you will be responsible for returning your items at your expense.

    • These returns must be made within 7 days.

  • Mathews & Co. Printing and Embroidery LLC™ has the right to refund payments and refuse service at will and discretion. 

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